Help, fast — so you can keep delivering.
Who to contact, how quickly we respond, and answers to the questions ATPs ask most. If you're not sure where to start, email partners@gaisb.org and we'll route it.
Contact the right desk
Four desks, clear owners
Partnerships & agreements
Tiering, renewals, resale terms, co-branding approvals, founding-partner questions.
partners@gaisb.org →Ordering & vouchers
Voucher and seat orders, invoices, PO handling, bundle changes, large/enterprise rollouts.
vouchers@gaisb.org →Instructors & Academy
Academy dates, certification, teaching-video review, assessment materials requests.
instructors@gaisb.org →Finance & billing
Invoices, receipts, reimbursement letters, payment reconciliation.
finance@gaisb.org →
Service levels
What to expect, and when
| Request type | First response | Resolution target |
|---|---|---|
| Order / invoice | 1 business day | 1–2 business days |
| Instructor / Academy | 1 business day | 2–3 business days |
| Marketing asset request | 2 business days | 3–5 business days |
| Incident / quality issue | Same business day | Per QA policy |
Top questions
Answered
How do I place a voucher or seat order?
Use the Ordering calculator to build your order at partner rate, then pay by card or email the order for an invoice — confirmed within one business day.
What exactly does a Program Seat include?
The full "Club" experience: Self-Guided Course, Exam Prep Intensive, GAISB Labs, recorded library, Certification Support, capstone submission (with four-reviewer panel where applicable), and Global Registry Listing & Digital Badge with a LinkedIn badge. The exam voucher is ordered separately. See Ordering.
How does a student sit the exam?
Exams are delivered online at exams.gaisb.org under monitored conditions. Walk your students through the How to Sit an Exam guide.
How is a capstone submitted and reviewed?
Team Architect requires an applied AI project reviewed asynchronously by a four-reviewer panel against the published rubric, with a recorded walkthrough. See the Capstone Guide.
How do I request exam banks or answer keys?
For credential integrity, assessment materials are never published in the portal. Certified instructors request them through instructors@gaisb.org.
How do I become a certified instructor?
Hold the GAISB credential at the level you'll teach, complete the GAISB Instructor Academy, and pass the teaching-video review. See Instructors.
Where are logos, badges, and certificates?
How do I report a quality or integrity issue?
Use the Incident Report Form. Same-day first response; handled under the QA policy.